Corporate Management (Division)
CORPORATE MANAGEMENT DIVISION
Vision
To be a driver of excellence in corporate governance of the Malaysian Fire and Rescue Department (JBPM) that is effective and dynamic.
Mission
Committed to institutionalizing, strengthening a respected corporate culture and system through effective data and information management.
Objective
To ensure that all matters relating to the management of the Malaysian Fire and Rescue Department are well managed and planned through the coordination of the activities of the divisions to maintain understanding with the Department's customers in various fields at the national and international levels.
Function
The Corporate Management and Public Relations Division is divided into 5 units, namely the Policy Planning Unit, Corporate Communications Unit, Inspectorate Unit, Employee Welfare Unit and Quality Management and Innovation Unit.
- Planning and reviewing the Department's Strategic Plan.
- Design policy provisions in line with existing laws and regulations.
- Leading, planning and formulating new policies in relation to the Department's core
Study and analyze firefighting issues and policy effectiveness based on benchmarks. - Providing advisory and consulting services in the planning and formulation of policies related to the Department's core.
- Identify and analyze current national and international issues that affect the fire service.
- Assess and coordinate the effectiveness of program implementation in each division to align with the determination of Key Performance Indicators (KPI) and Annual Work Plans (ARWP) of the Department/Ministry.
- Coordinate parliamentary affairs at the departmental level.
- Act as secretariat at the Department level for policy-related meetings at the Ministry level.
- Plan and regularly manage media relations and publicity.
- Planning, implementing and analyzing the Department's main social and religious programs.
- Planning, implementing and analyzing the Department's main social and religious programs.
- Planning to increase the Department's cooperation in international activities.
Planning the Department's participation in international meetings and conventions. - Manage and provide customer counter services.
- Manage and coordinate matters related to public complaints and provide services to improve the effectiveness of policies/programs.
- Planning and managing visit protocols.
- Managing the publication of journals / reports / annuals / bulletins / books.
- Coordinate information on the Department's website.
- Analyze the implementation of Act 341 and its regulations and related legislation.
- Analyze compliance with issued policies/instructions/guidelines.
Planning, investigating and preparing a report on a complaint. - Analyze the quality level of the service delivery system and recommend improvements.
- Analyzing the fire service delivery system for star rating purposes (Star Rating System).
- Plan and coordinate the Department's activities as follows:
- Department Sports, Welfare and Culture Council
- Firefighters Welfare Association
- Fire and Rescue Women's Wives Association (PERISMA)
- Fire Veterans Association
- Malaysian Fire and Rescue Workers Union
- Analyzing the needs of unity and solidarity.
- To be the secretariat for all associations and unions.
- Organize regular meetings.
- Secretariat of the Joint Departmental Council (MBJ)
- Plan and prepare the latest JBPM quality policies and objectives.
- Planning and managing:
- Department Innovation Steering Committee
- Department Quality Steering Committee
- Department KPI Steering Committee
- Plan and coordinate the implementation of the latest MS ISO 9000:2000 JBPM documentation.
- Planning and managing MS ISO JBPM internal audits.
- Planning and managing JBPM Quality System improvement programs.
- Analyzing the implementation of innovation programs as the latest discourse.
- Improve the efficiency of government service delivery.
Customer Charter
Our commitment is to deliver and disseminate complete information regarding the activities of the Fire and Rescue Department, Malaysia to the community effectively and professionally.
With that we promise to:
- Always ready to provide efficient and effective public relations services and provide customer satisfaction.
- Ensure and determine that public relations aspects are implemented with full commitment and responsibility.
- Assist the Department in maintaining, managing and improving relationships with the public, private sectors and within the Department itself.
- Ensure that the Department's customer complaint handling process is investigated and action taken within fourteen (14) days from the date the complaint is received.
Organization Chart
Please click here to view the Corporate Management Division Organization Chart.
Correspondence Address
Dear Director,
Corporate Management Division,
Headquarters, Malaysian Fire and Rescue Department
5th Floor, Lebuh Wawasan, Precinct 7,
62250 Putrajaya,
Federal Territory of Putrajaya.
Tel. No.: 03 – 8892 7600
Fax No. : 03 – 8888 0840
Email: korporat@bomba.gov.my